HDG’s Response to COVID-19

Updated as of August 26, 2021 at 4:15 p.m. CT

Since March 2020, HDG has assisted its managed communities and consulting clients in implementing and prioritizing COVID-19 Infection Prevention and Response Plans. Throughout the Coronavirus pandemic, our team members have proven their unwavering commitment to seniors’ health, safety, and comfort. Healthcare professionals— including those at HDG and our managed communities— have been resilient to change for more than 18 months; adapting as needed to protect the wellness of those we serve.

Unfortunately, the highly contagious variants of COVID-19— like the Delta variant— have jeopardized the progress we have all made in overcoming this pandemic. Top federal health officials have confirmed that those vaccinated against COVID-19 are at much lower risk of adverse outcomes, with 99.9% of hospitalizations and deaths from COVID-19 reported in unvaccinated individuals.

To remain aligned with HDG’s core values of respect and integrity, show solidarity with our valued colleagues and partners in senior care communities throughout the nation, and to follow guidance from federal health officials, HDG will be requiring all corporate team members, subcontractors, as well as other key vendors and partners to be vaccinated against COVID-19 by November with exception for those with sincere religious beliefs, proven medical conditions or relevant state laws and regulations.

HDG is proud to join the growing number of organizations and government agencies who advocate for individuals in the healthcare and senior services profession to be vaccinated against COVID-19.

Note to HDG clients:

HDG recognizes the concerns around COVID-19 and is working closely with its clients to limit any non-essential onsite visits and travel and can meet via virtual video conferencing or webinar as an alternative to on-site meetings. Our goal is to be as supportive as possible to our clients as they manage the risks associated with COVID-19.

Important Notice for Visitors and Non-Essential Vendors:

All visitors and essential vendors entering HDG’s offices are required to wear a face mask which covers both the mouth and nose for the duration of the visit. Non-essential vendors should conduct business via phone/web conferencing for meetings and sales calls until further notice. Absolutely no “cold calls” or sales calls will be allowed until further notice.

We are grateful for your partnership and thank you for understanding!

Note to media:

Please send any media inquiries to media@hdgi1.com.

HDG Managed Community Coronavirus Precautions:

Updated as of August 26, 2021 at 4:15 p.m. CT

Health Dimensions Group cares deeply for the health, safety, and well-being of our residents and staff throughout all of our senior living and care communities, and providing the best possible care is our highest priority. We have implemented many changes in our operations to prepare for and respond to COVID-19 in our communities and we are taking every action possible to further prevent the virus from spreading. Our priority is to keep everyone safe and healthy. We are in close communications with local and state health officials, and following guidance from the Centers for Disease Control and Prevention (CDC) and Centers for Medicare & Medicaid Services (CMS) to ensure we are taking all appropriate steps at this time.

We continue to follow all recommended guidance from CDC and CMS, including:

  • Requiring team members be fully vaccinated against COVID-19 while encouraging residents, tenants, and family members to get vaccinated. Getting vaccinated against COVID-19 is the best way to protect yourself and others, particularly older adults and those with underlying health conditions who are at increased risk for severe complications. The Delta variant now accounts for the majority of COVID-19 cases in the US because it is much more transmissible than previous strains. This poses as a major risk to anyone unvaccinated. Therefore, we will be requiring team members at each of our communities to be fully vaccinated against COVID-19 as a condition of employment with exceptions for sincerely held religious beliefs, documented medical reasons, and relevant local and state regulations. Dates for required vaccination may vary by community. In addition, we continue to encourage all residents, tenants, and family members to get vaccinated against COVID-19 and will provide resources and support to those who need it.
  • Utilizing appropriate personal protective equipment (PPE), as directed by CMS guidelines, including a well-fitting face covering or mask that covers the mouth and nose. Team members continue to wear PPE, including masks, eye protection, gloves, and gowns depending on the community’s COVID-19 status and our county’s transmission and positivity rates. Residents and visitors are asked to wear a face covering when interfacing with others, if not yet fully vaccinated* or if our county’s community transmission rate is “high” or “substantial”.
  • Screening and monitoring residents and team members for symptoms. We have increased our screening and monitoring of residents and team members for COVID-19 symptoms. COVID-19 symptoms include fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea.

We will continue to be in close communications with local and state health officials and are monitoring new information from the CDC and CMS to ensure we are taking the appropriate steps.

We continue to educate residents and staff on COVID-19.

  • Using alcohol-based hand rub regularly.
  • Tracing individuals who come in contact with anyone affected. The community will work with state and local health departments to assess all who may have come in close contact with an affected individual. We will continue to follow all requirements in implementing the next steps, which includes self-monitoring and isolation as determined by health officials.
  • Testing residents and team members for COVID-19 based-on federal and state guidance. We are following all guidance from federal, state, and local health officials on testing required for residents and team members, The frequency of routine testing is determined based on the number of COVID-19 cases in the local county. Those who exhibit COVID-19 symptoms are tested to quickly identify and isolate residents and team members who may be positive for COVID-19. In addition, those who have been exposed to someone who has COVID-19 are tested, regardless of vaccination status or symptoms. Once there is a confirmed COVID-19 case, testing is increased to every three days to seven days until testing identifies no new cases of COVID-19 infection among team members or residents for a period of at least 14 days since the most recent positive result.
  • Quarantining COVID-19 positive residents and implementing enhanced infection control measures. We have established a designated area in our care center for any COVID-19 positive residents and they are cared for and supported by designated team members. We continue to follow all infection control protocols as outlined by the CDC, CMS, and state and local health officials. COVID-19 positive residents remain in quarantine until they are well and cleared by medical professionals, and meet the CDC symptom-based criteria for return to normal activity.
  • Advising COVID-19 positive team members to take all appropriate measures. For the health and well-being of our senior living and care community, any team member with a COVID-19 diagnosis is asked to quarantine at home, contact a medical provider for care, and notify their supervisor. We are following CDC guidance on the return-to-work criteria for health care professionals with confirmed COVID-19 diagnoses.
  • Taking environmental safety precautions. Our housekeeping team continues to take extra measures to clean and disinfect all high-touch areas throughout the buildings. This includes countertops and tables, faucet handles, toilet flush handles, door knobs, door handles, crash bars, bathroom and kitchen areas, elevator call buttons, and hand rails.
  • Assuring safe congregate dining and group activities. Communal dining and congregate group activities may be offered while adhering to the core principles of COVID-19 infection prevention. This includes social distancing, covering faces with masks per CDC and CMS guidance, and practicing proper hand hygiene.
  • Adhering to safe visitation procedures, including maintaining six feet of distance between persons. We are committed to offering visitation that supports each resident’s physical, mental, and psychosocial well-being, and quality of life. Visitation may be conducted through different means based on our community’s structure and residents’ needs, such as in residents’ rooms or apartments, dedicated visitation spaces, outdoors, and for circumstances beyond compassionate care situations.